Administration & General Government

CITIZEN COMPLAINT PROCESS

POLICY:

When a citizen has a complaint about anything related to activities and responsibilities of the City, they shall file a signed complaint in writing.  This form will be provided by the City and may be requested at City Hall or downloaded using the City of Newfolden website. The complainants name is not considered public data and will not be publicly noted.

PROCEDURE:

The City Administrator will forward a completed form to the proper department/organization or to the City Council for determination of what, if any, action shall be taken. 

Telephone complaints will not be accepted. Anonymous complaints will not be considered valid and action will not be taken.

Once action has been taken, the Council may decline to address the same complaint more than once during a three month cycle.

Upon completion of any said action, the complainant will be notified of any action taken.

Use this form to communicate in writing any complaints or suggestions you would like the Newfolden City Council to consider.